Returns and refunds
We want you to be happy with your order. If something is not right, contact us and we will help you sort it out.
Return window
You can request a return within 30 days of the delivery date. Items must be unused, in the same condition you received them, and in their original packaging.
How to start a return
Email jenel@findingcomfort.com or call (858) 382-8211 with your order number and the reason for the return. We will confirm whether the item qualifies and send you the return instructions and return address. Please do not ship anything back before contacting us: we cannot process a return we have not authorized.
Items we cannot accept
- Opened or used supplements, vitamins and other health or personal-care products.
- Gift cards.
- Items returned more than 30 days after delivery.
- Items without proof of purchase.
Damaged, defective or incorrect items
If your order arrived damaged, defective or is not what you ordered, contact us as soon as you receive it and include a photo of the item and the packaging. We will replace it or refund it, including the shipping cost for that item.
Refunds
Once we receive and inspect the returned item, we will email you to confirm whether the return is approved. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take additional business days for the credit to appear on your statement.
Return shipping
Unless the item arrived damaged, defective or incorrect, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service, because we cannot guarantee that we will receive a return that is lost in transit.
Exchanges
If you would rather exchange an item than return it, tell us when you contact us. Exchanges follow the same 30-day window and the same condition requirements.
Questions
Email jenel@findingcomfort.com or call (858) 382-8211, Monday to Friday.
Last updated: November 13, 2026.
